Privacy Policy

1. Introduction

AbbarSarch Air Conditioning Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website abbarsarch.com or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Subscribe to our newsletter
• Request a service quote
• Contact us via phone or email
• Schedule an appointment

This information may include:

• Name and contact information (email address, phone number, postal address)
• Property information (address, type of AC system)
• Service preferences and requirements
• Payment information (processed securely through third-party payment processors)

2.2 Automatic Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website
• Device identifiers

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our AC cleaning services
• Communication: To respond to your inquiries, provide customer support, and send service-related communications
• Marketing: To send you newsletters, promotional materials, and service reminders (with your consent)
• Analytics: To understand how our website is used and improve user experience
• Legal Compliance: To comply with applicable laws and regulations
• Safety: To protect our business, customers, and employees

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors
• Email marketing platforms
• Website hosting and analytics services
• Customer relationship management systems

4.2 Legal Requirements

We may disclose your information if required by law or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights and property
• Ensure the safety of our customers and employees
• Investigate potential violations of our terms

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure payment processing through certified processors

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Canadian Residents (PIPEDA)

• Right to access your personal information
• Right to correct inaccurate information
• Right to withdraw consent for certain uses
• Right to file a complaint with the Privacy Commissioner of Canada

7.2 General Rights

• Unsubscribe from marketing communications
• Request information about data we have collected
• Request correction or deletion of your information
• Opt-out of certain data processing activities

To exercise these rights, please contact us using the information provided in Section 10.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that influence our retention periods include:

• The nature of the information collected
• The purpose for which it was collected
• Legal and regulatory requirements
• Our legitimate business interests

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes (if you have provided your email address)

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.